Studio Skin
Terms & Conditions
Last updated: 16 September 2026
These Terms & Conditions apply to appointments, services and use of the Studio Skin website. By making a booking with Studio Skin, you acknowledge and agree to these Terms & Conditions.
Nothing in these Terms & Conditions is intended to exclude, restrict or modify any rights available to you under the Australian Consumer Law or other applicable legislation.
APPOINTMENTS & BOOKINGS
All appointments with Studio Skin are subject to availability.
A 50% deposit is required to secure all treatment appointments. The deposit forms part of the total cost of the booked service, with the remaining balance payable at the appointment.
An appointment is not confirmed until the required deposit or consultation fee has been paid and booking confirmation has been received.
BOOKING DEPOSITS
A 50% booking deposit is required for all treatment appointments.
Where at least 48 hours' notice is provided to reschedule an appointment, the deposit will be transferred to the rescheduled appointment.
Where less than 48 hours' notice is provided to cancel or reschedule, the booking deposit will be forfeited and a new deposit may be required to secure another appointment.
Deposits are otherwise non-refundable for change-of-mind cancellations, subject to your rights under Australian Consumer Law and other applicable legislation.
COSMETIC CONSULTATIONS
Cosmetic consultations with Studio Skin are charged at $50 per consultation.
The consultation fee covers the consultation service and secures the allocated appointment time.
A consultation does not guarantee that a particular treatment will be recommended or performed. Any treatment recommendation is subject to an individual clinical assessment and determination of suitability by the treating healthcare practitioner.
The consultation fee is separate from the cost of any subsequent treatment unless otherwise advised by Studio Skin.
CANCELLATIONS & RESCHEDULING
Studio Skin requires a minimum of 48 hours' notice for all appointment cancellations or rescheduling.
If at least 48 hours' notice is provided when rescheduling, your existing deposit will be transferred to your new appointment.
Cancellations or rescheduling requests made with less than 48 hours' notice will result in the forfeiture of the booking deposit, subject to applicable law.
A new deposit may be required to secure a subsequent appointment.
Studio Skin understands that unforeseen circumstances may arise and may consider exceptional circumstances at its discretion where appropriate.
NO-SHOWS & LAST-MINUTE CANCELLATIONS
Clients who do not attend their scheduled appointment, or who cancel within 30 minutes of the scheduled appointment time, will forfeit their booking deposit.
A new deposit may be required to secure a subsequent appointment.
This policy reflects the appointment time specifically reserved for the client and the limited opportunity to offer that appointment to another client.
LATE ARRIVALS
Studio Skin offers a 10-minute grace period for late arrivals.
Clients arriving more than 10 minutes after their scheduled appointment time may need to have their appointment shortened, modified or rescheduled to avoid impacting subsequent appointments.
Where there is insufficient time to safely and appropriately provide the booked service, the appointment may be unable to proceed and the applicable cancellation policy may apply.
We kindly encourage all clients to arrive on time to ensure the full appointment time is available.
CONSULTATIONS & TREATMENT SUITABILITY
Booking an appointment does not guarantee that a particular treatment will be provided.
All treatments are subject to an appropriate consultation, clinical assessment, informed consent and determination of suitability by the treating healthcare practitioner.
Studio Skin reserves the right to decline, postpone or modify a treatment where the treating practitioner considers that proceeding would not be clinically appropriate.
Where appropriate, you may be advised to seek assessment or care from another healthcare professional.
AGE REQUIREMENTS
[Insert your age policy here — e.g. "Clients must be 18 years or older to receive cosmetic injectable and laser hair reduction treatments at Studio Skin" or any parental/guardian consent requirements that apply to your services.]
HEALTH & MEDICAL INFORMATION
Clients are responsible for providing complete and accurate information relevant to their care.
This may include medical history, current medications, allergies, pregnancy or breastfeeding status, previous procedures or treatments, and any health conditions or changes that may affect treatment suitability.
Clients should advise Studio Skin of any relevant changes before their appointment.
Personal and health information is handled in accordance with the Studio Skin Privacy Policy and applicable privacy legislation.
INFORMED CONSENT
Where applicable, informed consent is required before treatment.
Clients will be provided with information relevant to the proposed treatment, which may include its nature, expected outcomes, limitations, risks, potential complications, alternatives and aftercare.
Clients are encouraged to ask questions and ensure they understand the information provided before deciding whether to proceed.
Clinical consent is separate from acceptance of these website Terms & Conditions.
TREATMENT OUTCOMES
Individual responses to cosmetic, skin and laser treatments vary.
Information regarding potential or expected outcomes is general in nature and does not constitute a guarantee of a particular result.
Treatment recommendations and expected outcomes depend on individual circumstances and will be discussed as part of the consultation and assessment process.
AFTERCARE
Where applicable, clients will be provided with aftercare instructions relevant to their treatment.
Clients are encouraged to follow the aftercare advice provided and contact Studio Skin with any concerns following treatment.
If urgent medical attention is required, clients should seek appropriate medical care without delay.
PAYMENTS
Unless otherwise advised, the remaining balance for a treatment is payable at the appointment.
Studio Skin may use third-party providers to facilitate bookings and payments. By providing payment details through an authorised booking or payment platform, you agree to the applicable terms presented through that platform.
REFUNDS & AUSTRALIAN CONSUMER LAW
Studio Skin does not provide refunds for change of mind where services have been appropriately provided.
Nothing in these Terms & Conditions excludes, restricts or modifies any consumer guarantee, right or remedy available under the Australian Consumer Law or other applicable legislation.
Where you are legally entitled to a remedy, Studio Skin will comply with its obligations under applicable law.
WEBSITE INFORMATION
Information provided on the Studio Skin website, social media accounts and other general communications is provided for general informational purposes only.
It is not intended to replace an individual consultation, clinical assessment, diagnosis or medical advice.
Information provided online should not be relied upon to determine whether a particular treatment is appropriate for you.
PRIVACY & CLINICAL RECORDS
Studio Skin handles personal and health information in accordance with its Privacy Policy and applicable Australian and NSW privacy requirements.
Studio Skin uses third-party platforms, including Timely for appointment and clinic administration and Juv'ae360 for clinical documentation and patient management.
Please refer to the Studio Skin Privacy Policy for further information about how your personal and health information is handled.
CLINICAL PHOTOGRAPHY
Where clinically appropriate, photographs may be taken as part of consultation, assessment, treatment planning, treatment or clinical record keeping.
Clinical photographs are treated as health information and handled in accordance with the Studio Skin Privacy Policy.
The use of identifiable photographs for advertising, marketing, social media or other promotional purposes requires appropriate separate consent.
THIRD-PARTY SERVICES
The Studio Skin website may contain links to third-party services, including our online booking platform and social media pages.
Third-party platforms operate according to their own terms, privacy policies and practices. Studio Skin is not responsible for third-party websites or services outside its control.
INTELLECTUAL PROPERTY
Unless otherwise stated, original content on the Studio Skin website, including branding, text, graphics, photographs and other materials, is owned by or licensed to Studio Skin.
This content must not be copied, reproduced, distributed or used for commercial purposes without prior permission.
FEEDBACK & COMPLAINTS
If you have a concern regarding your clinical care, you are encouraged to raise it directly with Studio Skin in the first instance using the contact details below.
If you are not satisfied with the outcome, clinical care concerns may also be raised with the Health Care Complaints Commission (HCCC) NSW. Complaints regarding practitioner registration or conduct may be raised with the Australian Health Practitioner Regulation Agency (AHPRA).
Privacy-related complaints should be directed in accordance with the Studio Skin Privacy Policy.
GOVERNING LAW
These Terms & Conditions are governed by the laws of New South Wales, Australia. Any disputes arising in connection with these Terms & Conditions are subject to the non-exclusive jurisdiction of the courts of New South Wales.
CHANGES TO THESE TERMS & CONDITIONS
Studio Skin may update these Terms & Conditions from time to time to reflect changes to our services, policies or applicable legal requirements.
The current version will be published on the Studio Skin website with the date of the most recent update.
CONTACT STUDIO SKIN
For questions regarding these Terms & Conditions, please contact:
Studio Skin
Earlwood, NSW, Australia
Elena Kay
Registered Nurse (Division 1), General Registration
AHPRA Registration: NMW0002658006
Email: laserbyel@gmail.com
Phone: 0473 924 638