Studio Skin
Last updated: 16 September 2026
Studio Skin respects your privacy and is committed to protecting the personal and health information entrusted to us. This Privacy Policy explains how Studio Skin collects, holds, uses and discloses personal and health information, how that information is protected, and how you may access or correct your information or raise a privacy concern.
Studio Skin handles personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), as well as applicable NSW health privacy requirements, including the Health Records and Information Privacy Act 2002 (NSW) and Health Privacy Principles (HPPs).
1. Information We Collect
Studio Skin may collect personal and health information that is reasonably necessary to provide our services and operate our clinic. This may include:
- Your name, date of birth and contact details
- Appointment and booking information
- Information provided through our website, booking system, clinical management platforms, forms, email, telephone or social media
- Relevant health and medical information, including medical history, medications, allergies and previous treatments
- Consultation, treatment and clinical records
- Consent documentation
- Clinical photographs and images where appropriate
- Payment and transaction information
- Correspondence, enquiries, feedback and complaints
- Other information reasonably necessary to provide appropriate care or meet our professional and legal obligations
Health information is sensitive information and is handled with particular care.
2. How We Collect Your Information
Where practicable, Studio Skin collects personal and health information directly from you. Information may be collected when you:
- Make an enquiry with Studio Skin
- Complete a form through our website or another platform used by Studio Skin
- Make or manage an appointment
- Attend a consultation or treatment
- Complete consultation, medical history or consent documentation
- Communicate with us by telephone, email, social media or other means
- Provide information to us in connection with your care
Where permitted or required, we may also receive relevant information from another healthcare professional or third party involved in your care.
3. Why We Collect and Use Your Information
Studio Skin may collect, hold, use and disclose your information for purposes including:
- Responding to enquiries
- Arranging and managing appointments
- Providing consultations and healthcare services
- Assessing treatment suitability
- Developing and providing appropriate treatment and care
- Maintaining clinical and administrative records
- Managing consent documentation
- Communicating with you about appointments and your care
- Processing payments and transactions
- Managing the operation and administration of Studio Skin
- Meeting professional, regulatory, insurance and legal obligations
- Other purposes permitted or required by law
Health information will not generally be used for an unrelated purpose unless you have consented or the use is otherwise permitted or required by law.
4. Booking and Clinical Management Platforms
Studio Skin uses third-party digital platforms to support appointment bookings, clinic administration, clinical documentation and patient management.
Timely is used for appointment booking and related clinic administration. Information provided when making or managing an appointment may be collected, stored and processed through Timely.
Juv'ae360 is used to support clinical documentation and patient management. Information held through Juv'ae360 may include patient history, consultation and treatment information, consent documentation, clinical records and photographs or image consents.
These platforms process information as part of the services they provide to Studio Skin and have their own privacy, security and information-handling practices. Studio Skin takes reasonable steps to use service providers appropriate to the nature and sensitivity of the information being handled.
5. Disclosure of Your Information
Studio Skin does not sell your personal or health information.
Where reasonably necessary and permitted by law, personal or health information may be disclosed to or processed by third parties involved in providing your care or supporting the operation of Studio Skin. These may include:
- Healthcare professionals involved in your care
- Timely and other appointment-management providers
- Juv'ae360 and other clinical management providers
- Website and technology service providers
- Payment-processing providers
- Professional advisers and insurers
- Regulatory, government or law-enforcement authorities where disclosure is authorised or required by law
Only information reasonably necessary for the relevant purpose will be disclosed or made available where practicable.
6. Clinical Photographs and Images
Where clinically appropriate, Studio Skin may take photographs or images as part of your consultation, assessment, treatment planning, treatment or clinical record.
Clinical photographs are treated as health information and are handled and stored accordingly.
The use of photographs or images for advertising, marketing, social media, educational or other non-clinical purposes is separate from their use as part of your clinical record and will be subject to appropriate, separately obtained consent.
7. Website and Cookies
When you visit the Studio Skin website, certain technical information may be collected automatically, including information such as your IP address, browser type, device information and information about how you interact with the website.
Our website and third-party services may use cookies and similar technologies to provide website functionality, maintain security, understand website usage and improve the online experience.
You may be able to control or disable cookies through your browser settings. Some website functionality may be affected if cookies are disabled.
8. Storage and Security
Studio Skin takes reasonable steps to protect personal and health information from misuse, interference, loss, unauthorised access, modification or disclosure.
Information may be stored electronically through systems used by Studio Skin, including our booking and clinical management platforms, and where applicable in other secure records.
We use reasonable administrative, technical and physical safeguards appropriate to the nature and sensitivity of the information we hold.
While reasonable measures are taken to protect your information, no electronic transmission or storage system can be guaranteed to be completely secure.
In the event of a data breach involving personal or health information that is likely to result in serious harm, Studio Skin will take steps to notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches (NDB) scheme.
9. Overseas Storage and Processing
Some third-party technology providers used by Studio Skin may store or process information outside Australia.
Timely advises that data used in connection with its services may be transferred to, stored or processed in Australia and the United States.
Other service providers may also use overseas infrastructure from time to time. Where applicable, Studio Skin takes reasonable steps to manage overseas handling or disclosure of personal information in accordance with applicable Australian privacy requirements.
10. Accessing and Correcting Your Information
You may request access to personal or health information Studio Skin holds about you. You may also ask us to correct information you believe is inaccurate, incomplete, out of date, irrelevant or misleading.
Requests can be made using the contact details provided at the end of this Privacy Policy. We aim to acknowledge and respond to access and correction requests within 30 days.
In some circumstances, access may be restricted or refused where permitted or required by law. Where appropriate, we will provide an explanation if access cannot be provided.
11. Retention of Information
Studio Skin retains personal and health information for as long as reasonably necessary to provide services, maintain appropriate clinical records and meet applicable professional, regulatory and legal requirements.
Information will be securely destroyed or de-identified when it is no longer required to be retained, where appropriate and permitted by law.
12. Privacy Enquiries and Complaints
If you have a question, concern or complaint regarding how Studio Skin has collected, used, stored or disclosed your personal or health information, please contact our Privacy Officer using the details below.
We will consider your concern and aim to respond within 30 days.
If you are not satisfied with our response, you may be entitled to contact the Office of the Australian Information Commissioner (OAIC) or the Information and Privacy Commission NSW (IPC NSW), as applicable.
13. Third-Party Websites and Services
The Studio Skin website may contain links to third-party websites and services, including our online booking platform and social media pages.
Third-party services have their own privacy policies and information-handling practices. Studio Skin is not responsible for the privacy practices, content or security of third-party websites that are outside our control.
We encourage you to review the privacy policies of any third-party services you use.
14. Changes to This Privacy Policy
Studio Skin may update this Privacy Policy from time to time to reflect changes to our services, technology, information-handling practices or legal obligations.
The most current version will be published on our website with the date of the latest update.
15. Contact Studio Skin
If you have questions about this Privacy Policy, wish to request access to or correction of your information, or would like to make a privacy complaint, please contact our Privacy Officer:
Studio Skin
Earlwood, NSW, Australia
Elena Kay, Registered Nurse (Division 1), General Registration — Privacy Officer
AHPRA Registration: NMW0002658006
Email: laserbyel@gmail.com
Phone: 0473 924 638